Customer Service
Notice
FAQ
Q. 어떤 결제 수단이 가능한가요?
신용카드, 페이팔, 애플페이 등 다양한 결제 수단을 지원합니다.
Q. 배송은 얼마나 걸리나요?
일반적으로 주문일로부터 1~3 영업일 내에 배송됩니다.
Order
KOBON은 다양한 결제 수단을 지원하며, 결제 후 확인 메일이 발송됩니다.
Return and Exchange Policy
At KOBON, we are committed to ensuring customer satisfaction with every order. Before placing an order, please review our return and exchange policy for all our items below:
Eligibility for Returns and Exchanges
Due to the perishable nature of food items, we accept returns or exchanges only under the following conditions:
• The item received is damaged or expired.
• The item received is incorrect.
Please Note: Items must remain unopened, in their original packaging, and stored according to the recommended temperature.
How to Request a Return or Exchange
1. Contact Us: Notify us within 48 hours of delivery by emailing support@kobon.ca. Include your order number, a description of the issue, and photos if applicable.
2. Approval Process: Once your request has been reviewed and approved, we will inform you of the next steps in the process.
3. Resolution Options: Depending on the situation, we will offer:
• a replacement, or
• a refund.
Refunds
Refunds will be processed to your original payment method within 5 to 10 business days after approval.
Important Notes
• Ensure someone is available to receive and properly store the order at the time of delivery.
• All requests must be submitted within 48 hours of order delivery to be eligible for returns or exchanges.
For further assistance, please contact our customer service team at support@kobon.ca.
Due to the perishable nature of food items, we accept returns or exchanges only under the following conditions:
• The item received is damaged or expired.
• The item received is incorrect.
Please Note: Items must remain unopened, in their original packaging, and stored according to the recommended temperature.
How to Request a Return or Exchange
1. Contact Us: Notify us within 48 hours of delivery by emailing support@kobon.ca. Include your order number, a description of the issue, and photos if applicable.
2. Approval Process: Once your request has been reviewed and approved, we will inform you of the next steps in the process.
3. Resolution Options: Depending on the situation, we will offer:
• a replacement, or
• a refund.
Refunds
Refunds will be processed to your original payment method within 5 to 10 business days after approval.
Important Notes
• Ensure someone is available to receive and properly store the order at the time of delivery.
• All requests must be submitted within 48 hours of order delivery to be eligible for returns or exchanges.
For further assistance, please contact our customer service team at support@kobon.ca.
Shipping
주문번호 또는 이메일 주소로 배송 상태를 확인하실 수 있습니다.
배송 조회하러 가기Contact
Group Order